CapCut is definitely one of the most popular video editing apps nowadays, and the fact is, being popular means more users, and of course, more bugs experienced by these users.
Talking of bugs, one of the most common that's being witnessed by a pretty good number of users is the no internet connection problem. It isn't platform-specific—it has been reported by both mobile and PC users, and the good thing is, there's an easy fix to it.
That said, if you're currently experiencing the CapCut no internet connection problem, I've explained the major causes of the issue in this guide and mentioned the different troubleshooting steps you need to take to get this issue resolved in no time.
What are the Causes of the No Internet Connection Problem on CapCut?
I don't know if you've noticed it, but CapCut is completely different from the other popular video editing apps out there in that all its assets and features are available just online.
Yes, despite having a standalone software, it still requires an internet connection to work properly.
Knowing this, it should be obvious that while this internet connection problem can be caused by a minor technical issue or bug in most cases, some can be facing this problem due to even higher reasons, such as country restrictions.
So, for a better understanding of the issue, here are some of the major causes of this no internet connection problem in Capcut.
1. You're Using an Outdated Version of CapCut
Probably, one of the major causes of the no internet connection problem on CapCut is that you're using an outdated version of the app. CapCut is becoming increasingly popular, and they release frequent updates to cater to both their user base and target known issues in the app.
So, if you're using an outdated version of CapCut, it might be the cause, especially if you are relying on the method to get CapCut Pro for free through an older version of the app.
2. A Technical Bug Might Be Causing the Issue
Technical bugs are no new thing to computerized systems, and some of the most common bugs related to this are bugs in data or cache.
Cache is not only a known technical bug, but your network connection, too, might be the cause. We all know that CapCut is internet-based based and if you run the app with an unstable internet connection, chances are, you might face this problem whenever you try to load effects or other features that demand a good internet connection.
3. You Reside in a Restricted Region
While CapCut is a popular editing software, it is also banned in some countries. Users in countries like India and Afghanistan, for example, can't use CapCut because it has been banned in their regions.
Of course, there are ways to bypass these restrictions, such as using VPNs, but if the VPN connection experiences issues along the way, CapCut might definitely report an internet connection problem, or restrict you from accessing their software in the worst of cases.
4. Your Export Settings Aren't Optimized for Your Network
This one is probably the main cause for those experiencing this internet connection issue whenever they try to export their project from CapCut.
CapCut has default export settings set for your device based on its performance, but if your internet connection can't comply with these export settings, you'll definitely face the issue when you try to export from CapCut.
How to Fix CapCut No Internet Connection Problem (on Android, iOS, and PC)
Now that you know the major causes of this issue, it should be very easy and straightforward to address the problem, and I'm pretty sure the smarter geeks among you have addressed the problem on your affected device.
However, if you're still confused about where to start, I've compiled a step-by-step troubleshooting process that you can take in the order to get rid of the internet connection problem. It doesn't matter whether you're using Android, iPhone, or even PC—it should work just as well for any of your devices experiencing the issue.
If you prefer a video tutorial instead, you can watch this video on YouTube showing how to take the steps mentioned below to fix this issue on CapCut.
Step 1: Clear CapCut's Cache
Surely, the first and foremost step to take whenever you're looking to resolve this issue with CapCut is to clear the app's cache.
Cache data stored for your sessions in the app, and if there was any bug in any of these sessions, it should be recorded in your cache for some time, and can lead to the internet connection problem that you're facing now. So you'll need to delete (or let me say clear) this cache for the app to run smoothly, just as if it were your first session.
Don't worry, this won't delete your data or projects with CapCut—it only clears the cache part.
One thing I love about CapCut is that it makes it easy to clear the cache, be it on Android, iOS, or even PC. You don't need to access your device settings or go through long processes or delete the app on iOS to clear the cache, because everything is done just inside the CapCut app.
To clear your CapCut cache on Android and iPhone:
- Open the Capcut app and click on the "Me" tab.
- Tap on the Settings icon to open up settings.
- You should see "Clear cache" from there, just click on it to clear the app's cache.
If you're on PC, you can follow these steps to clear your CapCut cache:
- Open CapCut on your PC and click on the Settings icon.
- In the Draft tab, you'll see the Cache option with a trash icon next to it.
- Just click on the trash icon to delete the cache.
This should help resolve the issue if it is related to a cache issue, if it doesn't still resolve the issue, then proceed to the next step.
Step 2: Update Your CapCut app
If clearing the CapCut cache didn't resolve the issue on your end, then the next step to take is to update your CapCut app. As earlier mentioned, apps like CapCut are known to release frequent updates on their platform to make sure that the app works just as well for all their users.
If you're on Android or iOS, you can update the CapCut app from your respective app stores (Google Play Store for Android and Apple App Store for iOS).
If you're working on a PC, you can update the app from the main interface without having to download the latest version from their website. To do so, just click on the settings icon at the top right corner of CapCut, then click on "Version".
A little tray will come up, and from there, click on "Check for updates" to allow CapCut to check for updates. If there's any update, it should show up on a new tray, and all you'll have to do is click on the "Update" button to start downloading the update.
Updating your app not only brings in new features but also addresses frequently reported and known issues in the app, so make sure that you're running the latest version of CapCut.
Step 3: Switch Network Connection
CapCut requires an internet connection to work—I believe you know that. But it doesn't only require a connection to the internet, but a good and stable connection is what is required. So if the network you're using is unstable or isn't fast enough to load CapCut features and effects, there's a great chance that you'll be experiencing this issue in the app.
So to fix this, you'll need to switch your network. If you're on mobile, you can simply switch from your data connection to a good and fast Wi-Fi connection.
On PC, if you're already on a Wi-Fi network, I recommend you switch to a wired (Ethernet) connection since this one is faster than some Wi-Fi connections on PC. Or you can still switch to a faster Wi-Fi connection depending on your available options.
Step 4: Use a Good VPN
Now this troubleshooting step is what everyone facing this issue is accessing the app from a restricted area. I believe you already are using a VPN to access CapCut in your area—that's a good start.
However, if you're accessing CapCut with a free VPN, there's a great chance that it will experience server disruptions and lead to this internet connection problem. In this case, using a good and paid VPN service could make all the difference, but if you can't afford a paid VPN service, you can always use a good free VPN like Windscribe VPN.
I love and recommend Windscribe because it is not only a free VPN, but it is also cross-platform—that is, it is available on all available platforms.
It has very good servers and as a free user, you'll have a monthly data quota of 1GB (for mobile devices) and 10GB for PC. There's a trick to get this 10GB on your mobile device—you'll need to sign up from your PC to get this 10GB on your account, then use the account to log in on your mobile device.
Of course, this will share this 10GB across your two devices, but if you are more of a CapCut mobile user, you can always use this trick to get more quota on your phone.
Step 5: Optimize Your Export Settings Based on Your Internet Speed
If you're experiencing the no internet connection issue when exporting your projects from CapCut, then this fix is for you. You'll need to optimize your export settings to match your internet speed.
By default, CapCut optimizes export and project settings based on your device performance, not on your internet speed. So if your internet speed isn't the best to support this export setting, you'll definitely want to optimize it based on your network speed. But you'll need a good understanding of your internet speed.
For this, you can go to fast.com and see how fast your internet is, and once you know how fast your internet is, you can take the following steps to optimize CapCut for it.
To optimize your export settings based on your internet speed on mobile (Android and iOS):
- Open CapCut and start a project.
- Tap the AI ultra HD at the top right corner of the editing interface, and this should open your project settings.
- Set the resolution to the best quality that your internet speed can take (It should be at least 720P).
- Set the frame rate to the best that fits your internet speed (let it be between 25 and 30 for slower internet connections and 30 to 60 for faster internet connections).
- Allow the code rate to the recommended level and then tap "Export" when you're done editing to export your project.
This should help resolve the internet connection problem when exporting projects on your Android or iOS device.
If you're on a PC, there's not really much you can do because PCs require good resources to run projects smoothly.
Final Thoughts
The no internet connection problem on CapCut is becoming an increasingly popular issue for CapCut users. At times, it can be caused by a minor technical issue, and in the worst of cases, it can be due to a restriction on the resource you're looking to access.
This guide compiles the troubleshooting steps you need to take to resolve this issue on your Android, iPhone, or PC. Whether it is when trying to load effects or during the exportation process, I've covered all the steps you need to narrow down the issue and tackle it.